B, A. M., G. M. Sudharshan, and S. R. Nagaraja. “CUSTOMER SATISFACTION TOWARDS HOSPITALS A STUDY ON SELECTED HOSPITALS AT SHIVAMOGGA CITY”. Innovare Journal of Business Management, vol. 1, no. 1, Apr. 2013, pp. 15-18, https://journals.innovareacademics.in/index.php/ijbm/article/view/190.